An online shop that answers "What's the shipping fee?" and "Can I return it?" around the clock.
The AI character learns your shipping, returns and payment pages and your product pages, then answers shoppers' questions before they buy. It guides them straight to product pages and the purchase button.
Sound familiar on your e-commerce site?
Questions about shipping and returns keep arriving
Routine questions about shipping fees, delivery times, return conditions and payment methods are a burden on customer support.
With so many products, shoppers can't find the right one
With so many products and categories, shoppers can't find the product or the size and spec pages they want, and leave.
Shoppers can't find the purchase button or the next step
They get lost in the cart or checkout flow and close the site.
The message doesn't reach customers abroad
A Japanese-only site makes it hard for people overseas who are thinking of buying to understand your shipping and return conditions.
The AI answers and guides shoppers based on your shop's content.
Learns your whole site automatically
It reads your shipping, returns, payment and product pages as the basis for its answers. Even with a large catalog, it finds only the parts relevant to each question.
Guides shoppers to product pages and the purchase button
When someone asks "I want to return something" or "Where's the cart?", it highlights the right page or button with a red frame. It can also take shoppers to other pages.
Speaks 5 languages
Japanese, English, Chinese, Korean and Spanish. Answers and voice playback switch to the language the visitor selects, including for customers from overseas.
Conversation logs show what to improve
Export conversation logs as CSV and analyze the most common questions and the ones the AI couldn't answer. Use them to improve product pages and your FAQ.
There is no function to look up each customer's order status, stock or delivery status. We recommend setting such questions to be directed to your support contact or an order-status page.
What to register for best results
Registering the following as FAQ or business information improves the accuracy of its answers.
- Shipping fees, delivery times and delivery areas
- Conditions and steps for returns and exchanges
- Available payment methods
- Guide pages for sizes, specs and similar details
- How to check an order's status (directing visitors to a status page or contact point)
What a conversation looks like
* This is an illustration. Actual answers are generated from the content of your own site.
FAQ: Using AI-navi on an e-commerce site
What are the benefits of adding a chatbot to an e-commerce site?
It automates the first response to routine questions about shipping fees, returns and payment methods, so shoppers can resolve their doubts before buying, right on the spot. Because it guides them to product pages and the purchase button, it also helps prevent visitors from leaving because they couldn't find where to go.
Can it answer about each customer's order status or stock?
No. There is no function to look up each customer's order status, stock or delivery status. We recommend setting such questions to be directed to your support contact or an order-status page.
Can it be used on a shop with many products?
Yes. Whole-site learning (RAG) is included in every plan and finds only the parts relevant to each question. The number of pages it can learn is up to 100 on Light, 1,000 on Standard and 10,000 on Premium.
Which plan do you recommend?
For small and mid-sized e-commerce sites, we assume the Standard plan (¥19,800 per month, excl. tax). You choose based on the number of pages and monthly responses. Start with the 14-day free trial.
Related pages
Need a new website too?
WeMot, the company behind AI-navi, also builds and redesigns farm-direct e-commerce sites for farmers and producers. You can view samples structured for your industry.
Try it on your own site for 14 days.
Setup takes 10 minutes and no credit card is required. If it's not a fit, just stop using it.