A local government website that answers "Where is that procedure?" around the clock.
The AI character learns your procedure guide pages, then answers residents' questions. It guides them straight to the page for the procedure they need.
Sound familiar on your local government website?
Procedure questions concentrate on phone lines and service counters
Even for information already on the official site, such as required documents, opening hours and counter locations, many people still check by phone.
The page hierarchy is deep and residents can't reach the procedure they need
With so much information, residents can't find the page for the procedure they're looking for and give up.
Some residents find it hard to use the website
Information is hard to reach for people who find it difficult to search for and read a screen, such as older residents and people with visual impairments.
Information doesn't reach foreign residents
A Japanese-only site makes it hard for foreign residents to learn about procedures such as moving in or residency.
The AI answers and guides residents based on your official website.
Learns your whole site automatically
It reads your procedure guide pages and counter information as the basis for its answers. It doesn't force an answer when it doesn't know.
Guides residents to the page they need
When someone asks "How do I register a move-in?", it guides them to the right page or button. For keyboard and screen-reader users, it actually moves the focus to guide them.
Designed with accessibility in mind
It can be used with the keyboard alone, and announces guidance to screen readers via aria-live. It also supports voice playback and voice input through the microphone.
Speaks 5 languages
Japanese, English, Chinese, Korean and Spanish. Answers and voice playback switch to the language the visitor selects.
It does not make individual judgments such as whether a procedure is required or how much it costs. We recommend using it to point to official pages and to direct people to the relevant counter or department. Our approach to security and data handling is published on the Security, Privacy Policy and subprocessors pages.
What to register for best results
Registering the following as FAQ or business information improves the accuracy of its answers.
- Guide pages for frequently asked procedures (moving in and out, various certificates, waste collection, taxes, etc.)
- Counter locations, opening hours and contact details
- A statement of your policy, such as "For individual judgments and final confirmation, please contact the responsible counter."
- The scope of multilingual guidance (which procedures are explained in foreign languages)
What a conversation looks like
* This is an illustration. Actual answers are generated from the content of your own site.
FAQ: Using AI-navi for local government and public services
Can a chatbot be added to a local government website?
It can be installed on any site where you can paste a script tag into the HTML. Based on your procedure guide pages, the AI answers residents' questions 24/7 and guides them to the relevant page.
Can older people and people with disabilities use it?
It can be used with the keyboard alone, and when guiding it actually moves the keyboard focus. It announces guidance to screen readers via aria-live, and supports voice playback and voice input through the microphone.
Are personal information and security handled properly?
Conversations are not used to train AI models, and data is managed separately for each site. All communication is encrypted with HTTPS. See the public Security, Privacy Policy and subprocessors pages for details.
Can we pay by invoice?
On the Enterprise plan, invoice payment can be arranged. Please contact us for details.
Related pages
Need a new website too?
WeMot, the company behind AI-navi, also builds and redesigns websites for local governments and public agencies. You can view samples structured for your industry.
Try it on your own site for 14 days.
Setup takes 10 minutes and no credit card is required. If it's not a fit, just stop using it.